I had high hopes for this bag, but unfortunately it did not live up to what I was expecting.
The bad: - The buckles on the bag dug into my backbone making the bag extremely uncomfortable when I added my laptop. I could barely wear it as a backpack. I thought converting it to a shoulder strap would be better but then the bag just felt very heavy and uncomfortable. - The bag is pretty long, which seems nice, until you need to start searching for things. - The laptop sleeve was a pretty snug fit for my 13" macbook. I had to use some effort though minimal to get in each time. The sleeve also doesn't hold up as well compared to other backpacks i've used (Northface etc.) - The bottle sleeve could barely fit my 30oZ bottle after adding my laptop and other items, so beware!
The Good - Design is beautiful and I loved the color the bag came in - The bag is a great size; perfectly compact. - I loved all the pockets, especially the side pocket If the strap design is improved, I would consider buying the bag. Otherwise, nah. Oh yeah, and the refund process took weeks....