Wholesale Returns Policy
All products are sold on a non-returnable basis unless damaged or defective upon delivery.
Any claims of damages, shortages, or defective merchandise must be reported within 7 days of receipt of order. Returns require prior authorization from Pixie Mood. Please download and complete this Wholesale Claims Form and email it back to us at [email protected].
We will refund your money or replace the product depending on the availability of the product. Please note that any claims received past 7 days of the receipt of your order will not be issued a refund, only a credit memo will be issued on file which could be used towards your future orders. Any claims made past 30 days of receipt of order will not be accepted.
We try our best to display colours as accurately as possible, however, colours may appear differently on different devices and monitors. We cannot refund products due to slight colour differences.
Refused orders and merchandise returned due to customer error are subject to a 25% restocking fee.
Please note that we cannot accept returns without an authorization code. If we receive your package without an authorization code, it will not be accepted and will be returned to you at your expense.
Pixie Mood is not responsible for return shipping.
Note: shipping and handling charges are non-refundable
US Customer Returns
If a customs and duty form is required, please declare the items as “Defective Canadian Goods Return” and a value of $0, as Pixie Mood does not accept packages that require customs duty and taxes.
All orders must be prepaid MasterCard, or VISA.
Check only on approval.
Make checks payable to Pixie Mood Inc.
A late charge of 3% per month or 20% per year will be assessed to all past due invoices and balances.
If an account is past due, all reorders will not be shipped until the account’s overdue invoices are paid in full.
No return authorizations for returns will be given for any past-due accounts.
Returned checks are subject to a $25 service fee.
Minimum opening order per season: $600
Minimum reorder during the season: $200
Please contact us regarding exclusivity within an area.