Shopping Cart

Warranty Policy

Warranty Policy

Pixie Mood offers a 90-Day limited warranty covering manufacturing defects only. Any damages resulting from misuse, abuse or from normal wear and tear, included that caused by airlines or other carriers are not covered under our policy. Defects may include:

  • Broken zipper or hardware
  • Stitching issues
  • Removable strap issues

If your claim falls within the warranty period, please fill out the 90-Day Limited Warranty Claim Form. Accepted warranty claims are eligible for a new product of equal or lesser value to the product under warranty. Only products purchased in the past 30 days directly from are eligible for monetary refund.

For items purchased from a retailer that is not, please contact the retailer for their warranty policy. will not exchange or accept products that are purchased from any retailers other than