I lost the strap for my Pixie Mood bag. What should I do?

Please reach out to us by sending an email to support@pixiemood.com.

To best assist you, please include the following: 

• Your order number
• A picture showing the entire front of the bag for style + colorway identification
• If your strap is damaged please send a picture showing the affected area
• Your address for delivery

We will do our best to find a replacement for you so you can get back to loving your Pixie Mood bag!