How do I file a Warranty Claim?

The first step is to reach out to our Support Team by emailing us at support@pixiemood.com with the subject line "Warranty Claim".

To better assist you, please kindly provide us with the following:

• Your order number
• A picture showing the problematic area(s)
• A picture showing the front of the bag in full so we may accurately identify style and colorway
• Description of the damage

All warranty claims must be filed through the place of purchase, if your product was purchased from a retailer we kindly recommend reaching out to the retailer directly as they may file a claim on your behalf.