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International Order Policies

International Orders


  • Duties & Taxes: We are only able to ship DDU (Delivered Duty Unpaid). Orders may be subject to duties and taxes upon arrival into your country based on where you live, and customers are responsible for these fees. The limits for duty-free packages are established by your local customs authorities, please check with your local customs office or website for more information.

  • Shipping rates for international order will be calculated upon checkout. Rates start from $30 USD.

  • All international orders will be shipped via USPS Priority International.

  • Shipping time: International orders vary depending on your location. Orders may take up to 3 weeks to arrive.

  • Please keep in mind that once a package leaves our warehouse, it is no longer in our control. If you experience any problems or delays during shipment, please contact the courier immediately.

Return Policy

  • Regular priced merchandise postmarked within 10 days from delivery are eligible for a refund. We are unable to provide a prepaid return shipping label for international orders. Customers are responsible for the cost of returning the item to us and recommend using a trackable shipping method. Shipping charges are non-refundable. Please note that we currently do not offer exchanges and FINAL SALE items cannot be returned.

  • Please return items to the below address:

Pixie Mood c/o AGH Fulfilment

6 Ethan Allen Dr

South Burlington, VT 05403

United States

  • All merchandise eligible for return must be new, unused and in their original protective packaging with tags attached. Returns that do not meet these criteria will be deemed non-returnable and will be denied.

  • All on sale items are FINAL SALE and cannot be returned. This includes any items purchased at a sale price or during online promotions.